Terms & Conditions

Welcome to The Lumber Shack. thelumbershack.com website, and our mobile site are collective property of The Lumber Shack. By using thelumbershack.com and its related services and products, you agree to be bound by these terms and conditions ("Terms"). You also accept the Terms when you create an account, make a purchase as a guest, or log in to thelumbershack.com. We may make changes to thelumbershack.com and the Terms. It is your responsibility to review the Terms for updates or changes.

Payment

We accept Mastercard, Visa, Discover, American Express, PayPal & Shop Pay. Payment is processed immediately after placing the order.  It is at the discretion of The Lumber Shack to cancel orders based on errors, or potential fraud.  

Shop Pay allows you to split your order total into 4 monthly, interest-free installments. The first installment is due immediately at checkout, and Shopify will notify you before charging the remaining 3 payments. Installment amounts will be displayed at checkout and will not change after the order has been placed. Payments are made every 2 weeks after the order has been placed. This payment option does not affect your credit score and there are no late fees, but if a payment is late or not made at all Shopify may bar you from using this option in the future. Shop Pay is an option provided by Shopify and is not managed by the The Lumber Shack and we have no access to or control over your installment agreement with Shopify.

Customer Holds

We are able to hold purchased items for you to combine with another shipment at a later date. You must stay in contact with us regarding those items in order for them to stay on hold. If we do not hear from you and are unable to reach you after a 6 month period, all items will be returned into stock and no refunds will be issued.

Custom Work

All deposits for custom work are non-refundable unless otherwise agreed upon. Please see Returns and Refunds for further information about custom-work fees.

Kiln Dried Wood Disclaimer

Here at The Lumber Shack we take pride in drying all of our live edge slabs down to 6-8% moisture content. This process helps minimize the natural tendency that wood has to move and decay. Wood slabs can react and to the moisture content in the air depending on your location and what time of year it is. In a sense, wood is actually a living and breathing object that reacts to the environment it lives in. This naturally occurring movement can cause slight bows, cups, twists, and small cracking to occur in your slabs. This is normal. The most common cause of this is large swings in humidity. We recommend keeping your wood in a space that has a humidity level between 35% and 50% and maintaining a steady air flow. Storing your slab(s) in an environment outside of these levels, or where they are exposed to sudden temperature and humidity changes can result in significant movements and warping, and will not be considered a valid claim with The Lumber Shack.

Preventative Action

If you order a table from The Lumber Shack, it is possible that it will be shipped to you with temporary struts attached to the bottom. We do this to help keep your piece as flat as possible all the way through the shipping process. These can be easily removed once you are ready to install your top to your base. The best way to minimize and prevent major wood movements in finished products is by using a solid and supportive base. On larger table tops, we recommend using a table base or leg design that provides a strut like structure that supports the width of the table top. We do not recommend using a four corner leg design, as this can result in your table bowing and cupping. If we do not build your base or provide you with struts, we cannot guarantee this from happening. If we are finishing your table top, you may request matching table struts to be installed to the bottom at an additional fee.

Wood Care

The best way to clean finished products by The Lumber Shack is with a soft towel or cloth and water. If necessary, you may use a mild soap as well. If your piece has been finished with the Rubio Monocoat Pure 2C Oil, you can also use their “Surface Care” cleaning solution. We do recommend avoiding harsh cleaning products that can lift or alter the finish. When using hot items, always use a coaster or trivet to protect your surface. Extended exposure to water or direct sunlight can also cause damage to your slab.

Proprietary Rights

All content included on or comprising the The Lumber Shack, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content") is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is protected as a collective work under U.S. and international copyright laws, and The Lumber Shack owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. You may not remove or modify any copyright, trademark or other proprietary notice contained in any Content you use, and you may not modify or alter the Content, copy or post the Content on any network computer, or broadcast the Content in any media. You may not copy, scrape, frame, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. The Lumber Shack logo and other trademarks on the the Lumber Shack are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by Best Buy and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.

User Generated Content: Reviews, Comments, Communications, and Other Content

You may interact with The Lumber Shack in numerous ways, including testimonials, social media, and email communication. You hereby grant The Lumber Shack a perpetual, irrevocable, royalty-free, transferable right and license to use, modify, transmit, publish, display, delete, and distribute any information (excluding personal information) or materials you share with us throughout the world in any media, including when you allow The Lumber Shack to feature text, images and videos shared through social media (e.g., Facebook™, Twitter™, Instagram™, Pinterest™) or submitted through our testimonials. You also grant us the right to use the name and social media handle that you use when you share content with us in connection with that content. When you share content to us, you will not share anything that contains harmful computer code, references competitor websites, or is false, misleading, illegal, defamatory, libelous, hateful, racist, biased, threatening, or harassing.