Lead Time -

• Unfinished/DIY Pieces - Ready to ship in 1-2 weeks
• Fully Finished Pieces - Ready to ship in 2-3 weeks.

Adjustments/Cancellation -

• All Custom orders are processed promptly, typically on the same or following business day to ensure quick turnaround times. Once processing has been started, orders are not eligible for cancellation or refund, however, minor adjustments in size and/or finishing details may be possible depending on the initial order size, and the stage of processing it is currently at. (Any requests/changes to the order after it has been placed may result in longer lead times.)

Shipping -

We ship finished and unfinished wood products via LTL Freight & UPS/FedEx Ground throughout the lower 48 states, Alaska & Canada. Each package is custom made and carefully packaged for the products ordered.

Shipping Rates -

• Pick Up From Your Local Freight Terminal - $0
• Commercial Address (Company Name Required) - $69.95
• Residential/Limited Access Address - no liftgate included - $134.95

Delivery Instructions -

Before signing for you freight shipment, it is essential to carefully examine at minimum the external packaging. Make a note on the receipt of any visible signs of damage, including torn packaging, dented/crushed corners, etc. It is important not to sign for the shipment until you have completed this exterior inspection at the very least. If possible, it is even more advantageous to open the package and inspect the contents, and noting any issues visible before signing for the package. If the driver does not permit you to note the damage, ask them to make the damage notes prior to signing it. If they state they will NOT note the damages and there is obvious external damage, call us immediately at (515) 832-8733.

Once your package is received, promptly unpack your order and ensure proper storage of the purchased items. Leaving the order package wrapped on the pallet, or in the crate does not allow for proper airflow, and can encourage the wood to move, possibly leading to cracks, checks, warping, etc. Our packaging is designed for easy removal, requiring a pocket knife or slabs ordered with No Work or only Flattening Services. For Prepared for Finish or Finished Slab work, a T25 bit is required to remove the top of the crate.

If you do not inspect before signing, and do not note any changes or damages on the BOL or Freight Bill, you are, for all practical purposes, waiving the right to collect on a damage claim, even if the damage is discovered later (known as concealed damage). If you suspect there is concealed damage, open the container before signing the BOL and inspect the contents. The driver must stay until the BOL is signed, so do not be intimidated or rushed by them. If you are unable to inspect the contents at that time, please note “Subject to Inspection” on the BOL.

LTL Freight Shipments -

Local Terminal Pickup -
When selecting local terminal pickup, our shipping department will locate your local terminal, and email the address for pickup. Terminal addresses can be located anywhere from 10 minutes, up to 90 minutes away depending on your home address. For further terminals, if you it is far from your home address, reach out and our shipping department can help you find an alternative option, or upgrade to residential delivery.

Commercial Address Delivery -
When Selecting delivery with a commercial address, there is no appointment ordered on the BOL. The freight carrier will load the freight on the next available truck to your location in order to keep your package moving, and deliver without contacting you. You should be available during normal business hours to accept the freight, making sure to watch the tracking to be available to accept and inspect your package.

If you have a loading dock, getting the package off the truck should be simple! However if you do not, please be aware that this is a curbside/dock service and the driver is not responsible for unloading or moving the freight up to, or into your business.

Residential/Limited Access Delivery -
When Selecting delivery with a residential address, the shipment will be sent with a required delivery appointment through the BOL. The freight carrier is required to call you ahead of delivery to schedule a date and time window for the truck to arrive. Please note that LTL Freight shipments differ significantly from standard ground shipping, and may require additional steps on your part.

As the receiver, it will be your responsibility to unload the shipment, sometimes it is necessary to have a forklift or a few strong hands when the truck arrives to help with the unloading! Please be aware that this is a curbside service, and the driver is not responsible for unloading or moving the freight up to, or into your home or business. Liftgate or inside delivery services may be available at an additional cost, but availability varies by area and depends on the size/weight of the shipment!

Canadian Shipments - 

Orders shipped to Canada will incur additional duties, taxes, and other fees. These additional fees associated with shipping are the customer's responsibility and are not included in shipping fees charged. The carrier will reach out to you directly with any fees due once the package has been processed through customs. We require a broker for all Canada shipments. If you do not have one, we will assign one through the shipping carrier. 

International Shipping -

We can ship worldwide; however, the buyer is responsible for verifying that our product can be shipped into their country and are fully responsible for all broker duties and taxes. For international shipments, we recommend setting up an account with www.myus.com, or a similar shipping service. They are a facility where you can have items shipped in from all over the US and then have them all shipped out to you together. The company will provide you with a US address to ship to, allowing you to take advantage of many Free Shipping promotions! Their rates are based on total weight and they are able to offer much better rates through the Post Office, Fedex , UPS and other carriers.

Other Fees - 

Chargeback claims may incur a $25 fee. Storage fees may be accessed if shipments are not picked up from freight terminals within 7 days, or if products are held at our warehouse for final payment before shipping. Please keep in contact with us to avoid these charges.

Damaged Items -

Damage must be reported within 3 business days. Although we package our products diligently to ensure that they come to you in the condition they left our site, we can't always guarantee that they are handled with the care that they require once they leave our shop. In the event that you receive your item(s) and it is damaged, please email us immediately so we can immediately address it with the carrier. Please be sure to provide as much information as you can regarding the package appearance, what was damaged, and be sure to include pictures of the damage.*

If you have a replacement item in mind, please be sure to let us know and we will see what we can do to get that shipped out to you right away.

If your smaller top is shipped with UPS, once we file a claim, they require the original packaging and the item to be held at your residence for up to five business days. Please keep the packaging and item available, and be ready to package it back up for your UPS driver to pick up, should they request an inspection.

Received Incorrect Item -

If your order arrives and it is not right, please email us! Provide as much of a description as you can of what was received versus what you should have been received. If you can include pictures of the item you got, this will help us greatly while investigating the problem!

Q. What Is The Ideal Environment for Solid Wood Furniture?

• Temperature/Humidity: Furniture must be kept in controlled conditions with an optimal environment temperature ranging from 70 to 72 degrees Fahrenheit with roughly 30-50% relative humidity. If the product is exposed to extreme changes in temperature the following could/will occur – materials may contract and expand which will cause materials to “move.” This may cause checking/cracking and/or warping. None of the above conditions would be considered manufacturing defects as wood is a natural, breathing element that responds to its environment. 

• UV Exposure: Furniture should be protected from direct sunlight. Direct UV exposure will cause sun-fading or bleaching after prolonged exposure. Over time, there is a natural aging process and the finished surface will undergo natural color changes

• Storage: When storing a finished or unfinished piece of wood, it is important it has adequate support to stay flat and there is good air flow to all sides of the piece. If left inside the packaging or placed with one side on a blanket or other smothering surface for an extended period of time, it is very likely the slab will move resulting in bow, cup, twist, and/or cracking.

Q. Can I Adjust/Cancel My Order?

• All Custom orders are processed promptly, typically on the same or following business day to ensure quick turnaround times. Once processing has been started, orders are not eligible for cancellation or refund, however, minor adjustments in size and/or finishing details may be possible depending on the initial order size, and the stage of processing it is currently at. (Any requests/changes to the order after it has been placed may result in longer lead times.)

Q. Can I See The Boards Used To Build My Table?

• Pictures show examples of the custom table top product, and are not the exact top you will receive. You can request to see the selected boards prior to the start of the table build for a $75 additional charge, which covers minor adjustments. Any major adjustments are up to discretion of the shop.

More Product Information -

Finish Level

• Unfinished/DIY - Ready to ship in 1-2 weeks, your top arrives built to your specific dimensions, flattened on both sides and ready for the finishing steps! From there, fill any large voids/cracks with the filler of your choice, and begin sanding!

• Fully Finished - Have your top ready for installation! Ready to ship in 2-3 weeks, all finished tops will be flattened on both sides, finished sanded to 220 grit on the top side, all large voids/cracks filled with epoxy, and sealed with our Satin Lacquer or Rubio Monocoat Oil finishes! (If a finish is not requested, our craftsmen will select one based on characteristics of the wood used to craft the tables(s))
  • When Rubio Monocoat Oil Plus 2C is selected as the finish, the bottom/back side of the piece will be sealed with Satin Lacquer and the Top/Sides will have Rubio applied. Rubio can be applied to both sides upon request at an additional cost.

Edge Type

• Sculpted Live Edge - manufactured by our craftsmen based on actual live edge templates. Sculpted Live Edge Tops can have a width variation of 1-2" on each side. (Sculpted Live Edge tops with both sides sculpted can have a width variance of 2-4" below your selected width)

• Straight Cut Edges - Sleek, modern look! All straight cut edges will have a slightly eased/rounded edge with sandpaper to avoid sharp edges.

Sanding Finish

• Smooth Sanded - Traditional finish providing a 100% smooth top. Sanding Starts at 80 grit paper all the way to 220 grit to provide an even, perfect finish.

• Rustic Grinder Finish - Add a textured rustic look to your top, while keeping the surface of the table smooth enough to remain flat, not risking catching splinters, or major dips in the wood.

Thickness Options -

• 1 1/2" Thick Tops - The typical thickness for custom builds. Built to your dimensions out of 2" stock wood. When built and flattened the overall thickness of each table top will range from 1 1/2" - 1 3/4".

• 3" Thickened Edges - The thickened edge option will give you the look of 3" thickness. We build our 1 1/2" thick table tops a little longer, and a little wider than your final dimensions. Then fold over the perimeter of the table to give you the appearance of a thicker top. This method allows the grain to be bookmatched and mirrored on the ends and sides of the table top for a more consistent look. Final Table Top Thickness will range from 3" - 3 1/2"