Lead Time -
- Unfinished/DIY Pieces - Ready to ship in 1-2 weeks.
- Fully Finished Pieces - Ready to ship in 2-3 weeks.
Adjustments/Cancellation -
- All Custom orders are processed promptly, typically on the same or following business day to ensure quick turnaround times. Once processing has been started, orders are not eligible for cancellation or refund, however, minor adjustments in size and/or finishing details may be possible depending on the initial order size, and the stage of processing it is currently at. (Any requests/changes to the order after it has been placed may result in longer lead times.)
Shipping -
We ship finished and unfinished wood products via LTL Freight & UPS/FedEx Ground throughout the lower 48 states, Alaska & Canada. Each package is custom made and carefully packaged for the products ordered.
Shipping Rates -
- Pick Up From Your Local Freight Terminal - $0
- Commercial Address (Company Name Required) - $69.95
- Residential/Limited Access Address - no liftgate included - $134.95
Delivery Instructions -
Before signing for you freight shipment, it is essential to carefully examine at minimum the external packaging. Make a note on the receipt of any visible signs of damage, including torn packaging, dented/crushed corners, etc. It is important not to sign for the shipment until you have completed this exterior inspection at the very least. If possible, it is even more advantageous to open the package and inspect the contents, and noting any issues visible before signing for the package. If the driver does not permit you to note the damage, ask them to make the damage notes prior to signing it. If they state they will NOT note the damages and there is obvious external damage, call us immediately at (515) 832-8733.
Once your package is received, promptly unpack your order and ensure proper storage of the purchased items. Leaving the order package wrapped on the pallet, or in the crate does not allow for proper airflow, and can encourage the wood to move, possibly leading to cracks, checks, warping, etc. Our packaging is designed for easy removal, requiring a pocket knife or slabs ordered with No Work or only Flattening Services. For Prepared for Finish or Finished Slab work, a T25 bit is required to remove the top of the crate.
If you do not inspect before signing, and do not note any changes or damages on the BOL or Freight Bill, you are, for all practical purposes, waiving the right to collect on a damage claim, even if the damage is discovered later (known as concealed damage). If you suspect there is concealed damage, open the container before signing the BOL and inspect the contents. The driver must stay until the BOL is signed, so do not be intimidated or rushed by them. If you are unable to inspect the contents at that time, please note “Subject to Inspection” on the BOL.
LTL Freight Shipments -
Local Terminal Pickup -
When selecting local terminal pickup, our shipping department will locate your local terminal, and email the address for pickup. Terminal addresses can be located anywhere from 10 minutes, up to 90 minutes away depending on your home address. For further terminals, if you it is far from your home address, reach out and our shipping department can help you find an alternative option, or upgrade to residential delivery.
Commercial Address Delivery -
When Selecting delivery with a commercial address, there is no appointment ordered on the BOL. The freight carrier will load the freight on the next available truck to your location in order to keep your package moving, and deliver without contacting you. You should be available during normal business hours to accept the freight, making sure to watch the tracking to be available to accept and inspect your package.
If you have a loading dock, getting the package off the truck should be simple! However if you do not, please be aware that this is a curbside/dock service and the driver is not responsible for unloading or moving the freight up to, or into your business.
Residential/Limited Access Delivery -
When Selecting delivery with a residential address, the shipment will be sent with a required delivery appointment through the BOL. The freight carrier is required to call you ahead of delivery to schedule a date and time window for the truck to arrive. Please note that LTL Freight shipments differ significantly from standard ground shipping, and may require additional steps on your part.
As the receiver, it will be your responsibility to unload the shipment, sometimes it is necessary to have a forklift or a few strong hands when the truck arrives to help with the unloading! Please be aware that this is a curbside service, and the driver is not responsible for unloading or moving the freight up to, or into your home or business. Liftgate or inside delivery services may be available at an additional cost, but availability varies by area and depends on the size/weight of the shipment!
Canadian Shipments -
Orders shipped to Canada will incur additional duties, taxes, and other fees. These additional fees associated with shipping are the customer's responsibility and are not included in shipping fees charged. The carrier will reach out to you directly with any fees due once the package has been processed through customs. We require a broker for all Canada shipments. If you do not have one, we will assign one through the shipping carrier.
International Shipping -
We can ship worldwide; however, the buyer is responsible for verifying that our product can be shipped into their country and are fully responsible for all broker duties and taxes. For international shipments, we recommend setting up an account with www.myus.com, or a similar shipping service. They are a facility where you can have items shipped in from all over the US and then have them all shipped out to you together. The company will provide you with a US address to ship to, allowing you to take advantage of many Free Shipping promotions! Their rates are based on total weight and they are able to offer much better rates through the Post Office, Fedex , UPS and other carriers.
Other Fees -
Chargeback claims may incur a $25 fee. Storage fees may be accessed if shipments are not picked up from freight terminals within 7 days, or if products are held at our warehouse for final payment before shipping. Please keep in contact with us to avoid these charges.
Damaged Items -
Damage must be reported within 3 business days. Although we package our products diligently to ensure that they come to you in the condition they left our site, we can't always guarantee that they are handled with the care that they require once they leave our shop. In the event that you receive your item(s) and it is damaged, please email us immediately so we can immediately address it with the carrier. Please be sure to provide as much information as you can regarding the package appearance, what was damaged, and be sure to include pictures of the damage.*
If you have a replacement item in mind, please be sure to let us know and we will see what we can do to get that shipped out to you right away.
If your smaller top is shipped with UPS, once we file a claim, they require the original packaging and the item to be held at your residence for up to five business days. Please keep the packaging and item available, and be ready to package it back up for your UPS driver to pick up, should they request an inspection.
Received Incorrect Item -
If your order arrives and it is not right, please email us! Provide as much of a description as you can of what was received versus what you should have been received. If you can include pictures of the item you got, this will help us greatly while investigating the problem!
Common Questions
Q: Where does your wood come from?
All of our wood is local to Iowa; some comes from urban removals where they were taken down for new construction, some from storm damage or any other reason a homeowner might not want that tree in their yard, and others come from sustainable timber management. Most of the wood would have been shredded into free city mulch, but the logs were saved and milled, and are now ready to be used to make something great!
Q: Has the wood been kiln dried?
Yes. Everything we use has been kiln dried to 6-8% moisture content. We take a lot of pride in drying our slabs to the proper moisture level, and at the right speed to avoid any future issues with the piece.
Q: Can I see the boards before you build the table?
Yes, it is possible to view the boards before the table is constructed. However, it is important to note that this request must be made at the time of placing the order and will result in a $75 service fee. Additionally, incorporating this step will extend the processing time of the order, therefore, we kindly ask for a prompt response from you to ensure the order progresses smoothly. It is important to note that once the boards have been chosen, this is the start of work on your order, and it will not be eligible for cancellation or refund. Minor changes to board selection may be accommodated. Any major changes are at the discretion of the shop and may result in additional service fees.
Q: Can I choose the boards used to build my table?
Due to the volume of wood available to choose from for each build, it is not possible to select the individual boards for your table. Our team uses extreme attention to detail when putting each table together and finds the best color/figure matches possible! If there are any concerns you have, such as large knots, sapwood, etc. we would be happy to pass this information along for you!
Q: My table needs cord holes, can you add them?
We can! This service is quoted on a job-by-job basis depending on the size, number, and location of the holes needed. Send us an email with the information above and even a quick drawing if you have one, and our team will get back to you quickly!
Q: Can I choose a color for my epoxy?
We offer several epoxy color choices and would be happy to send you an image of what is available! Custom colors are also an option at an additional cost.
Q: Your listings say “rustic”, what does that mean?
Rustic is used to describe the grade of the wood we use for our custom builds. This means the wood contains natural characteristics such as inclusions, voids, knots, pith, cracks, and splits. These all add to the natural charm of the wood and any areas needing leveled are filled with epoxy, when the Fully Finished option is selected. If you'd like a piece without these characteristics, we may be able to build your table top using select wood. Send us a message and we will check the availability of select wood and get you an updated quote!
Q: Can I change/cancel my order?
All custom orders are processed promptly, typically on the same or following business day to ensure quick turnaround times. Due to the nature of made-to-order custom items, once processing has commenced, orders cannot be cancelled or refunded. However, minor changes may be possible depending on the stage of processing the order is in when the changes are requested. Additional service fees may be applicable for certain changes.
