Our promise to you!

Our customers' satisfaction is of the utmost importance and is the foundation for what sets us apart from our competitors. 

To show this dedication, we offer a range of guarantees & proven customer satisfaction to ensure that you have the best possible experience when shopping with us. Your satisfaction is our top priority and we strive to exceed your expectations with every purchase.

We believe that by providing you with the best prices, the best service, and the best products, we are creating a strong foundation to build long-lasting relationships. These guarantees are our commitment to you, our valued customer, so you can feel confident in your purchase.  Without our customers, we wouldn't be in business, and we are deeply grateful for your support.  

Best Price Guarantee

At The Lumber Shack, we pride ourselves on offering our customers the best prices on the market. If you find a lower price on an identical product from one of our competitors, we'll match that price!

To qualify for our Price Match Guarantee, the product must be identical to the one we are offering including: width, length, thickness, wood species, characteristics (bow/cup/twist/tapers, etc.), figure (fiddleback, spalting, etc.), treatment (air dried, kiln dried,etc.), and/or finishing (surfacing, sanding, etc.). The item must also be in stock and available for immediate purchase from the competitor and must be at the normal listed price (no sales, clearance, closeout, etc.).

To request a price match, please provide the link to the item on the competitor’s website and the product you’re interested in on our website. If the item qualifies, the price match will be applied at the time of purchase.

**This guarantee may not be combined with any other offers or promotions.
**Previously ordered items will not be adjusted after purchase.

Proven 5 Star Customer Satisfaction

We are dedicated to providing our customers with the highest level of service and strive for complete satisfaction with every purchase. We understand that your satisfaction is the key to our success, and strive to exceed your expectations through your entire experience with us.

We stand behind our products and services and are confident that you will be satisfied with your purchase. If you ever have any issues, please do not hesitate to reach out to us. All issues are reviewed on a case-by-case basis, and you can be assured that our team will do everything in their power to help. 

Our customer service team is available to answer any questions or concerns you may have, and we’ve adjusted our hours so you can reach us when it’s convenient for you:
- Mon/Thur/Fri from 7AM to 9PM
- Tues/Wed from 7AM to 4:30PM
- Sat 3PM to 9PM (CST).