Common Questions
GENERAL:
Q: Where does your wood come from?
All of our wood is local to Iowa; some comes from urban removals where they were taken down for new construction, some from storm damage or any other reason a homeowner might not want that tree in their yard, and others come from sustainable timber management. Most of the wood would have been shredded into free city mulch, but the logs were saved and milled, and are now ready to be used to make something great!
Q: Has the wood been kiln dried?
Yes. Everything we use has been kiln dried to 6-8% moisture content. We take a lot of pride in drying our slabs to the proper moisture level, and at the right speed to avoid any future issues with the piece.
Q: Can I see the boards before you build the table?
Yes, it is possible to view the boards before the table is constructed. However, it is important to note that this request must be made at the time of placing the order and will result in a $75 service fee. Additionally, incorporating this step will extend the processing time of the order, therefore, we kindly ask for a prompt response from you to ensure the order progresses smoothly. It is important to note that once the boards have been chosen, this is the start of work on your order, and it will not be eligible for cancellation or refund. Minor changes to board selection may be accommodated. Any major changes are at the discretion of the shop and may result in additional service fees.
Q: Can I choose the boards used to build my table?
Due to the volume of wood available to choose from for each build, it is not possible to select the individual boards for your table. Our team uses extreme attention to detail when putting each table together and finds the best color/figure matches possible! If there are any concerns you have, such as large knots, sapwood, etc. we would be happy to pass this information along for you!
Q: My table needs cord holes, can you add them?
We can! This service is quoted on a job-by-job basis depending on the size, number, and location of the holes needed. Send us an email with the information above and even a quick drawing if you have one, and our team will get back to you quickly!
Q: Can I choose a color for my epoxy?
We offer several epoxy color choices and would be happy to send you an image of what is available! Custom colors are also an option at an additional cost.
Q: Your listings say “rustic”, what does that mean?
Rustic is used to describe the grade of the wood we use for our custom builds. This means the wood contains natural characteristics such as inclusions, voids, knots, pith, cracks, and splits. These all add to the natural charm of the wood and any areas needing leveled are filled with epoxy, when the Fully Finished option is selected. If you'd like a piece without these characteristics, we may be able to build your table top using select wood. Send us a message and we will check the availability of select wood and get you an updated quote!
Q: Can I change/cancel my order?
All custom orders are processed promptly, typically on the same or following business day to ensure quick turnaround times. Due to the nature of made-to-order custom items, once processing has commenced, orders cannot be cancelled or refunded. However, minor changes may be possible depending on the stage of processing the order is in when the changes are requested. Additional service fees may be applicable for certain changes.
