The Lumber Shack: A Family Owned And Operated Live Edge Wood Supplier

Shipping Information:
What to expect after you order

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FREE SHIPPING!

Orders over $95 shipping to the Lower 48 US States ship FREE via Economy Ground or LTL Freight.* 

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Orders over $95 shipping to Alaska, Hawaii, and Canada all qualify for REDUCED shipping costs.

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**Closeout Deals & Residential Freight Shipping options are offered at a variable and flat rate respectively. Please see checkout page for pricing.

Economy Ground Shipments: UPS, USPS, Speedee Delivery

Small items will be shipped via Ground Services such as UPS Ground, USPS, and Speedee Delivery. All ground orders, with no custom work, will generally ship the business day after it was placed. Orders placed over the weekend, or during peak times, may take 1-2 days to be shipped depending on order volume. You will receive a shipping email as soon as your package label is printed.

Typical ground shipping times range from 3-7 business days with UPS and USPS, depending on your distance from our facility in Central Iowa. Speedee Delivery services areas here in the Midwest and their transit times are typically 1-3 business days.

Please note: due to additional handling large or oversized packages may take 1-2 days longer for delivery than smaller sized packages.

Upon receipt of your shipment, you should open and unpack the items immediately to allow proper airflow. Leaving the order wrapped on the pallet or in the crate will encourage the wood to move and can lead to cracks, checks, warping. etc. If the item is not unpacked or is stored improperly after receipt, The Lumber Shack is not responsible for any changes in the item.

LTL Freight Shipments:
Residential, Commercial, Terminal Pickup

Due to the size and weight of our products, some orders are shipped via LTL Freight. Freight shipments can be delivered to a commercial address, held at a local freight terminal for pickup, or delivered to a residential address. We use several different freight carriers and will notify you by email of who we shipped the order with and the tracking number once your package has been loaded on a truck at our facility. This email will also contain information about what to expect at the time of delivery. 

We highly recommend reading over this information so you are prepared to accept your shipment as once your package is loaded on the truck, ownership has been transferred from The Lumber Shack to you.

Canadian Shipments

Orders shipped to Canada will incur additional duties, taxes, and other fees. These additional fees associated with shipping are the customer's responsibility and are not included in shipping fees charged. The carrier will reach out to you directly with any fees due once the package has been processed through customs. We require a broker for all Canada shipments. If you do not have one, we will assign one through the shipping carrier. 

Canadian Shipments are currently being offered at a discount rate. Economy Ground Services are discounted 35% from the retail rates. Commercial Freights are offered at a flat rate of $150 and Residential Freights are offered at a flat rate of $235.

Restrictions on Ash Wood to Canada

Unfortunately we are unable to ship any ash wood into Canada at this time because of the emerald ash borer. We are in a quarantined state, and while we do have a compliance agreement with the USDA & Iowa Dept. of Agriculture, Canada still does not accept ash wood from quarantined areas.

Received Incorrect Item(s)

If your order arrives and it is not right, we will fix it! Please email us with the item number that you received and as much of a description as you can. If you can include a picture in that email that will help put us on track to getting you the correct item.

Returns & Refunds

**All products must be returned in its original condition. No product will be accepted for a return if it has been drawn on, carved on, cut, or any other work done to alter it. Buyer is responsible for shipping both ways.**

Any item returned, must be in its original condition. We will not accept returns on items that have been altered in any way. Returns must be made within 21 days of purchase. We do charge up to a 20% restocking/reprocessing fee on all returns, with a minimum fee of $25.00. Buyer pays shipping both ways on returns. Should you decide that returning the item is necessary; your refund, minus the restocking fee & shipping charges, will be issued once we receive the item back in the shop.

Custom work is Non-Refundable. If you choose to have any level of finishing done to your slab before it leaves our shop, the slab(s) and custom work fees are non-refundable.

However, we do understand that sometimes even with careful planning, things change. We will review each case individually in hopes of being able to help. Please note: if we do reach an agreement on an exchange, even once custom work has been completed, the custom work is still non-refundable.

Each of our items are thoroughly inspected and described to the utmost of our ability. Because every single item that is listed in our store is unique and one of a kind, we take great pride in ensuring you know exactly what you're getting when you receive your package. If you have any questions about a slab, please don't hesitate to email us. We will be happy to get you any additional information prior to making the purchase!

CLOSEOUT ITEMS are offered in their current condition, and are not eligible for returns or exchanges. These items have been stored for a minimum of 12 months and may have experienced changes, such as variances in listed warp, cracks, splits, and other similar conditions. Any variances are not considered valid reasons for refund or return, and all sales of these items are deemed final.

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